Senior Engineer, Technical Support

Add expected salary to your profile for insights

Ensuring accurate advice and review on customer in-house gas facilities design referring to standard and codes requirement as well as preparing proposal on customer in-house gas reticulation system to ensure safe and reliable customer in-house gas system in accordance with authority, standard and codes requirement.

2. Customer Support Services

Ensuring accurate advice and assistance to the customers on gas facilities commissioning, conversion works, troubleshooting, maintenance work and equipment efficiency test to ensure safe commissioning, successful conversion works and effective gas utilization.

3. Safety Awareness Services

Providing safety briefing and carrying out safety inspection on customer gas installation and facilities to promote safety awareness and safe handling of gas equipment in line with the authority and industry requirement converting to natural gas and LPG.

4. Special Task / Project

Exploring and adopting emerging technologies, enhancing product utilization, while driving operational efficiency through digitalization initiatives.

5. Liaison with Authority

Liaising with the authority on gas equipment and piping installation requirements and procedures to ensure gas system design and operations meet authority requirements and to maintain good relationship with authority.

6. Budget

Prepare, propose and control Technical Support GMRS annual budget in order to ensure optimum budget for implementation of Technical Support activities and investment of new projects.

7. Procurement

Preparing BQ / BOM / Scope of work, planning, procuring and installation of gas facilities and other related accessories for storage / service station / PRU to ensure timely delivery of the item / services.

8. Gas Equipment Testing

Experiment, test, demonstrate and research on gas related equipment and utilization to ensure improvement, understanding and progress of gas utilization.

9. Training

Train, motivate and develop subordinates to improve competencies and knowledge for delivering the quality service.

10. Instrument Calibration & Maintenance

Calibrate and maintain instrument and tools to ensure the instruments and tools are always in good condition and within the calibration period.

11. Responsibility Towards Safety and Health

Perform duties in a safe and healthy manner. Working according and always complying with the Safety and Health rules, procedures, and practices to have safe, healthy, and conductive working environment.

12. Responsibility Towards Information Security Management System (ISMS)

Responsible for protecting Gas Malaysia’s information assets and ensure that all breaches of information security, actual or suspected are reported to ensure that confidentiality, integrity, and availability of all information is maintained; information is accessible to all employees according to business need and is protected against unauthorized access and at the same time meeting the contractual, regulatory and legislative requirements.

13. Responsibility Towards Environment Management System

Responsible to promote and marketing the supply of natural gas to industrial customer in Peninsular Malaysia in reducing global warming gas emission of CO2 to the atmosphere by reducing consumption in heavy fuels.

Critical Experience

(Experiences necessary to be successful in this role)

Knowledge in gas utilization / conversion technology and gas system design.

Familiarity with codes, standard practice, and authority’s requirement.

Must visibly demonstrate commitment to ethical conduct and must have the hands-on capabilities and understanding to provide leadership to the business and instill a culture of operational excellence.

Excellent decision-making skills and good judgment as well as an interest in working with others.

Critical Competencies

(Key competencies necessary to be successful in this role)

Organizational Commitment – The ability and willingness to align one’s own behavior with the needs, priorities, and goals of the organization. It involves acting in way that promote organizational goals or meet organizational needs. It may appear as putting an organization mission before one’s preferences.

Conceptual thinking – The ability to identify patterns or connections between situations that are not obviously related and to identify key or underlying issues in complex situations. It includes using creative, conceptual, or inductive reasoning.

Information Seeking – Driven by an underlying curiosity and desire to know more about things, people, or issues. It implies going beyond the questions that are routine or required in the job. It may include “digging” or pressing for exact information, resolution of discrepancies by asking a series of questions, or less-focused environmental “scanning” for potential opportunities or miscellaneous information that may be future use.

Self-Confidence – A belief in one’s capability to accomplish a task and select an effective approach to a task or problem. This includes confidence in one’s ability as expressed in increasingly challenging circumstances and confidence in one’s decision or opinions.

Achievement Orientation – A concern for working well or for surpassing a standard of excellence. The standard maybe one’s own past performance (striving for improvement), an objective measure (result orientation), outperforming others (competitiveness), challenging goals one has set; or even what anyone has ever doe (Innovation).

Analytical Thinking – Understanding a situation by breaking it apart into smaller pieces or tracing the implications of a situation in a step-by-step way. Analytical thinking includes organizing the parts of a problem, situation, etc, in a systematic way, making systematic comparison of different features or aspects, setting priorities on a rational basis, identifying time sequences, causal relationship or If-Then relationships.

Concern for Orders – Reflects an underlying drive to reduce uncertainty in the surrounding environment. It is expressed in such forms as monitoring and checking work or information, insisting on clarity of roles and functions, etc.

Interpersonal Understanding – Implies wanting to understand other people. It is ability to accurately hear and understand the unspoken or partly expressed thoughts, feeling and concerns of others. It measures increasing complexity and depth of understanding of others and may include cross-cultural sensitivity.

Communication - This skill goes further than being able to articulate the company's values and vision. It is about aligning people to the right direction and the specifics of their role in driving the business forward.

Customer-Service Orientation – Implies a desire to help public relationship in serving customer, to meet their needs. It means focusing one’s efforts on discovering and meeting the customer or client’s needs.

Interpersonal Understanding – Implies wanting to understand other people. It is ability to accurately hear and understand the unspoken or partly expressed thoughts, feeling and concerns of others. It measures increasing complexity and depth of understanding of others and may include cross-cultural sensitivity.

Relationship Building – Implies building or maintaining friendly, reciprocal and warm relationships or networks of contacts with people.

§ Team Leadership – The intention to take a role as a leader of a team or other group. It implies a desire to lead others. Team Leadership is generally, but uncertainly not always, shown from a position of formal authority. The “team” here should be understood broadly as any group in which the person takes a leadership role.

§ Developing Others – Involving a genuine intent to foster the learning or development of others with an appropriate level of need analysis. Its focus is on the development intent and effect rather than on a formal role of training. It requires a genuine intent it develop others with some thought or effort and does not include routinely sending people to formal training programs.

§ Directiveness – Implies the intent to makes others comply with one’s wishes where personal power or the power of one’s position is used appropriately and effectively, with the long-term good of the organization in mind. It includes a theme or tone of “telling people what to do”. The tone ranges from firm and directive demanding or even to threatening. Attempts to reason with persuade or convince others to comply are Impact and Influence, not Directiveness.

§ Impact and Influence – Implies an intention to persuade, convince, influence, or impress others, to get them to go along with or to support the speaker’s agenda. It is based on the desire to have specific impact or effect on others where the person has his or her own agenda, a specific type on impression to make a course of action that he or she wants to other on adopt.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

Featured jobs

1d ago

SEAOFFSHORE ENGINEERING SDN BHD

10d ago

Executive Technical Support

9d ago

What can I earn as a Technical Support Engineer

#J-18808-Ljbffr