Customer Technical Support Engineer
Lancesoft MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanBachelor’s degree in Computer Science, Information Technology, or equivalent experience. Minimum 3‑5 years of technical / customer support experience, preferably in enterprise data backup and recovery. Solid hands‑on expertise with Commvault software; familiarity with alternative backup tools (Veritas, Veeam, NetBackup, Avamar) is a plus. Strong troubleshooting skills in Windows Server, Linux, VMware / Hyper‑V, and networking fundamentals. Experience with implementation, configuration, and monitoring of enterprise backup solutions. Excellent written and verbal communication skills – English and Chinese. Commvault Suite (Backup, Restore, Disaster Recovery) Data backup and archive management Technical and incident documentation TCP / IP, DNS, and network troubleshooting Disaster recovery planning and testing Customer‑first attitude, problem‑solving mindset, and active listening
Position
Technical Support Engineer (Chinese Speaker)
Work Mode
Hybrid
Shift Timings
Normal
Languages
English and Chinese
Key Responsibilities
- Troubleshoot and resolve customer issues for the full suite of Commvault backup and recovery products, remotely and on-site.
- Diagnose and resolve software, hardware, networking, and application problems using remote desktop and support tools.
- Manage and monitor backup operations, disaster recovery plans, and storage utilization, ensuring efficiency and reliability.
- Document technical procedures, support case notes, and solutions for customer issues.
- Perform root‑cause analysis and elevate software bugs or product enhancements as needed.
- Contribute to labs, simulations, and product beta testing initiatives.
- Provide best‑in‑class support via phone, email, and online forums, maintaining high customer satisfaction.
- Coordinate with product development and engineering teams for advanced troubleshooting and resolution.
- Maintain up‑to‑date knowledge of changes in Commvault products, emerging backup technologies, and compliance requirements.
Qualifications
Desired Skills
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Buat amaran kerja untuk carian ini
Technical Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia
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