Technical Support Engineer
Park Place TechnologiesKuala Lumpur, Kuala Lumpur, Malaysia18 hari lalu
Penerangan pekerjaanOne to three (1-3) years related customer interface experience. Possess a polite and professional phone presence Proficiency in navigating computers and computer programs Able to take direction well and improve work effort Must display strong team spirit and willingness to work with others Strong verbal and written communication skills Must be able to work in fast pace and “no idle time” environment Ability to work with minimal supervision Productive with excellent time management skill set. Must be available on weekends to coordinate with other teams. Able and willing to learn independently. 5% Associate Full-time Information Technology IT System Custom Software Development
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Technical Support Engineer (Internally known as "Area Operations Engineer" )
The Area Operations Engineer (AOE) is responsible for running operations on a day-to-day basis of all Certified Partners and tickets while maintaining customer satisfaction and the health of the business.
Responsibilities
- Responsible for the service flow / call for Certified Partners related tickets. This includes service orders that are assigned to AOM from time to time until the resolution of the service orders.
- Responsible for processing service orders, end-to-end customer communication and coordination with Certified Partners.
- Creates Material Demand.
- Check parts availability and engage procurement when needed.
- Communicates with customers regarding timing of service delivery.
- Coordinates with Certified Partners for site visit and arrange backline when needed.
- Maintains good working relationship with Certified Partners.
- Verifies service resolution and confirmation with customers.
- Other duties as assigned.
What we’re looking for
Education
Travel
Seniority level
Employment type
Job function
Industries
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Technical Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia
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