Senior Sales Manager (Corporate)

SENIOR SALES MANAGER

Mandarin Oriental, Kuala Lumpur is looking for a Senior Sales Manager to join our Sales & Commerce team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About the job

Based at the Mandarin Oriental, Kuala Lumpur / within the Sales & Commerce Department in Kuala Lumpur, the Senior Sales Manager is responsible for generating room business from all existing Corporate and potential Government and Embassies accounts, coordinating customer requirements with other departments to achieve maximum guest satisfaction and profitability for the hotel. The Senior Sales Manager reports to the Director of Sales / Director of Commercial Strategy.

As Senior Sales Manager, you will be responsible for the following duties :

• Seek and development of new potential accounts through direct enquiries, etc
• To be fully aware of the potential, buying decisions of all-key accounts, competitive information on rates and volume to allow for specific strategic planning related to such accounts
• To peruse daily arrival and reservations’ report, to be fully aware of clients’ presence in the hotel and make contacts where required
• To be constantly aware of MOKUL occupancy and average rate
• Monitor individual corporate accounts’ monthly production for both MNC and Non MNC account and attend monthly corporate account review meetings
• Responsible for maintaining accurate production statistics on all corporate accounts
• Maintains all client files according to the standards required

As Senior Sales Manager, we expect from you :

Our commitment to you

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