Application Support Analyst

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What is the opportunity?

We are seeking an experienced and highly motivated Production Services professional in the fast‑paced Capital Markets, QTS, Fixed Income Production Application Support team.

Job Description

This position will own delivery of Production Application Support services to the Fixed Income Business, leveraging ITIL service management principles of Event, Incident, Problem and Change management and serve as primary escalation point for any issues impacting the production environment. The ideal candidate should have strong capital markets experience and serve as face‑off to CM Business, Development, and Infrastructure teams.

Responsibilities

• Be part of a team of production support analysts in Malaysia providing world class support, ensuring the highest levels of service for Fixed Income Clients and applications across Trading, Pricing and Risk management systems.
• Operate as a Player / Coach, bringing to the table a mix of hands‑on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
• Superior Major Incident Management experience is critical.
• Manage Production, acting as an escalation point for operational teams on a 24x7 basis, taking part in incident response, problem management, and root cause analysis.
• Will be a self‑starter, owning day‑to‑day operational support services, driving production Stability, Reliability and Service Excellence.
• Employ a data‑driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
• Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
• Drive efficiencies through the implementation of tools and process improvements.
• Provide leadership and subject matter expertise to team members.

Qualifications

Must Have :

Nice to Have :

What’s in it for you?

Job Skills

Additional Job Details

Address : PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE : PUTRAJAYA

City : Putrajaya

Country : Malaysia

Work hours / week : 40

Employment Type : Full time

Platform : CAPITAL MARKETS

Job Type : Regular

Pay Type : Salaried

Posted Date :

Application Deadline :

Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above.

I nclusion and Equal Opportunity Employment :

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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