Customer Service Team Lead
DevloiTSubang Jaya, Selangor, Malaysia4 jam yang lalu
Penerangan pekerjaanMinimum 2 years of experience in customer service / contact centre At least 1 year in a team leader / supervisory role Strong leadership and people management skills Excellent verbal and written communication in English Familiarity with digital banking or financial services is an advantage Able to work on the specified shift and rest days Strong command of Mandarin and English in both verbal and written
Recruiter at Devloit
Hiring for APAC Region : Malaysia, Chinese, Indonesia, Thailand, Vietnamese, Korean, Japanese. You can share your resume.
Working Hours : 1 : 30 PM – 10 : 30 PM
Work Days : Sunday to Thursday (Off days : Friday & Saturday)
Employment Type : Full-Time
Banking experience required
Key Responsibilities
- Lead and motivate a team of Customer Service Executives
- Monitor daily team performance and service level metrics
- Conduct coaching, feedback sessions, and performance evaluations
- Handle escalations and ensure timely resolution of customer issues
- Liaise with internal departments to ensure operational efficiency
- Drive continuous improvement initiatives across the team
- Ensure adherence to company policies, compliance, and SOPs
Requirements
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Customer Service • Subang Jaya, Selangor, Malaysia
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