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Customer Service Executive - Malay Speaker
Arvion ServicesJohor Bahru, Johor, Malaysia17 hari lalu
Jenis pekerjaan
- Quick Apply
Penerangan pekerjaanWilling to work rotational shifts, including public holidays and weekends. Night Shift Allowance Shuttle Service Available from key areas : Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah Walk-in Interviews available Virtual interviews accepted for outstation candidates Assessment required as part of the selection process
Job Overview :
We are looking for a Customer Service Executive (English & Bahasa Melayu Speaker) to join our Malaysia support team. In this role, you will handle inbound calls, live chat, and emails related to customer inquiries and service support. Full training and 1-month accommodation are provided for outstation candidates.
Key Responsibilities :
- Manage inbound calls, chats, and emails for inquiries, complaints, feedback, and service-related issues.
Provide accurate and timely information to customers.
Work as part of a team to meet KPIs and SLA targets.
Maintain professionalism and accuracy in communication.
Utilize basic computer systems and tools for handling cases.
Requirements :
Minimum 18 years old with SPM, UEC, or IGCSE certification.
Fluent in English and Bahasa Melayu (spoken & written).
Good computer literacy and multitasking ability.
Working Details :
Working Days : 6 days per week
Shift Pattern : 24-hour rotational shift
Training Provided : Yes
work on weekends and public holidays
Additional Perks :
Public Holiday Paid
Overtime Pay : If required
Annual Leave : 12 days
Medical Leave : 14 days
Skudai, Taman U, Mutiara Rini, Lima Kedai / Rumah Iskandar Malaysia
Interview Process :
Buat amaran kerja untuk carian ini
Customer Service Executive • Johor Bahru, Johor, Malaysia
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