Field Service Engineer

Description

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to every O&M strategy, services can be procured stand-alone or as part of an EnCompass partnership agreement. Additionally, the net-zero transition begins with the Installed Base and we continue to innovate across our ‘Sustain & Decarbonize’ category, which includes our made-for sustainability offerings. The

Field Service Engineer

will focus on providing technical advice to customers including commissioning, installing, and testing of products / equipment including : Identifying and correcting more complex problems associated with start-up. Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs. Developing on-going relationships with customers to secure future business. The Field Service Engineer may resolve / troubleshoot implementation problems and / or train customers on the features of the equipment they have purchased. How you’ll make an impact

You will perform field service operations with strong technical skills.

You will deliver outstanding services remotely or on-site, including installation, maintenance, and repairs.

You will exceed customer expectations by understanding and anticipating their needs, troubleshooting equipment failures and proactively preventing issues.

You will identify and resolve electrical or mechanical problems with minimal assistance and develop potential sales and business opportunities through customer knowledge.

You will suggest product and process improvements to enhance operations.

You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

A college or university degree in a technical field (electrical or mechanical engineering) is an asset. Strong mechanical and electrical aptitudes.

More than 3 years in Substations, Power Quality / FACTS Field Services (Problem Identification, Installation, Testing, pre-commissioning, commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).

Experience in Industrial Mechanic and Electrical / Substation.

Hands-on experience with substation construction, high voltage equipment, and electrical testing.

Proficient in MS Word, Excel, Outlook, SharePoint, and test equipment software.

Collaborative, solutions-oriented approach with strong communication skills. Proficiency in both spoken & written English language is required.

More about us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) : Employer-sponsored medical plan (inc. dental care).

Employer provident fund (EPF) – employer and employee.

Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance

• Hospitalization Insurance.

Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).

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