Senior Store Manager (F88)

Overview

Sephora Malaysia is looking to recruit a Senior Store Manager to be based at Flagship F88 store, Kuala Lumpur.

Objective

The Flagship Senior Store Manager will be responsible for the Flagship store management by efficiently leading a team of more than 40 headcounts and has the entrepreneurial spirit to develop and spearhead strategies that ensure the success of F88 store’s business. They will create an addictive experience for our customers through service innovations and operational excellence. They will be a dynamic, attentive and inspiring leader who builds strong relationships with stakeholders, mentors and coaches the team, and sets expectations for unsurpassed customer service.

Responsibilities

• SALES MANAGEMENT
• Drive sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability
• Regularly and effectively communicates store sales plan objectives through positive coaching and enthusiastic leadership
• Ensure the team is updated with key business initiatives such as marketing, public relations, CRM, merchandise, key product launches, brand promotions and incentives
• Analyse monthly store performance, reporting current business trend to cover every aspect of the business including competitor performance and propose business strategy plan to optimize sales
• Work with Marketing and Category to implement productive sales events in store and analyse post-event productivity after every event
• Do quarterly analysis on productivity of product category and brand performance against LY and work out action plans with Category for non-performers
• Proactive planning for all major events (CRM sales, Black Friday, Christmas) to ensure sales growth against LY and to initiate meetings with concerned departments to ensure smooth execution
• Be operationally hands on, working with the team on the sales floor to achieve KPIs set
• Manage the store P&L with the Head of Retail to ensure sales operations expenses are maintained at the optimal level
• Monthly analysis of Store P&L including shrinkage and operating expenses to propose action plans for areas of improvement
• CUSTOMER SERVICE AND CHECKOUT EFFICIENCY
• Build and nurture strong relationships with loyal customers
• Drives new member recruitment (CRM) to achieve the KPI set
• Coordinate with SG CRM team to ensure the smooth implementation of Sephora’s CRM activities
• Manage and resolve customer feedback within stipulated timeline
• Ensure that every team member is trained and applies the Mystery Shopper standards consistently
• Follow-up on monthly Love Meter results and implements action plans to address specific areas of improvement
• Motivates the team and ensures the team is dedicated to always offer the best customer service
• Improve checkout efficiency and customer satisfaction by working with the Assistant Operations Manager on POS productivity initiatives and optimal cashier rostering
• MERCHANDISING & STOCK MANAGEMENT
• Manage and support stock levels through direct communication with key business departments to maximize full-price selling and maintain high sell-through
• Monitor stock inventory to minimise shrinkage and ensure stock room aligns with Sephora’s guidelines
• Monthly follow up with Supply Chain on stock days, stock ageing and returns; execute action plans for overstocked, understock and OOS items
• Ensure proper execution of periodic cycle counts and annual stock count for flagship store
• Oversee merchandising guidelines and planograms following the Merchandising Book and requirements
• Ensure store cleanliness, price tags, replenishment and neat product arrangement
• CASH & TILL MANAGEMENT
• Train staff and enforce Sephora’s cash handling and shortage prevention procedures
• Maintain store funds and deposits in accordance with Sephora policies
• Conduct periodic checks on discount reports to control unauthorized discounts that affect margin
• Lead cross-function initiatives to detect and prevent irregularities
• OTHERS
• Ensure communication within Weekly Task management on CONNECT Platform is disseminated and actions followed through
• Conduct monthly audits to ensure Sephora audit processes and requirements are met
• Assess performance of service providers (e.g., Cleaning and Security) and provide feedback for improvements
• Lead store walks for flagship store visits
• Perform ad hoc duties as assigned

People Management

Benefits and Culture

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military / veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. SEPHORA SAS. 41 Rue Ybry 92200 Neuilly-sur-Seine FRANCE

#J-18808-Ljbffr