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Customer Service QA (Mand Eng, Johor)

Customer Service QA (Mand Eng, Johor)

Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia
22 hari lalu
Penerangan pekerjaan

This range is provided by Agensi Pekerjaan JobScoper Sdn. Bhd.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Responsibility

  • Ensure associates’ transactions comply with client guidelines and quality standards.
  • Conduct QA evaluations, root cause analysis, and provide regular reports.
  • Identify performance trends, training needs, and improvement opportunities.
  • Collaborate with Operations Managers and Team Leads on quality initiatives.
  • Act as SME and escalation point for QA processes, issues, and resolutions.
  • Support continuous improvement projects through coaching, feedback, and action planning.

Job Requirements

  • Diploma / Degree holder, or above.
  • Proficient in English (B2 CEFR or higher) and fluent in Mandarin or Cantonese (spoken).
  • Minimum 1 year of QA experience, ideally in e-commerce / marketplace within a BPO.
  • Strong communication, logical thinking, and problem-solving skills.
  • Organized, adaptable, able to work under pressure, and a fast learner with minimal supervision.
  • Willing to work rotational shift.

    • Job Benefits

  • 5 working days
  • Allowance Provided
  • EPF and SOCSO
  • Annual Leave and Sick Leave

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Customer Service • Iskandar Puteri, Johor, Malaysia

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