Internship Front Office

This role is designed for an aspiring hospitality professional to develop leadership skills and a comprehensive understanding of guest services, with the ultimate goal of preparing for a management position.

Key Responsibilities

• Greet and welcome all guests to the hotel with a professional and friendly demeanour.
• Assist in the seamless registration and check-in / check-out of guests, following all pre-set procedures.
• Master telephone operating functions, including transferring calls, taking messages, and providing information.
• Familiarize with all hotel room types, prices, locations, layouts, and facilities to effectively assist guests and maximize room revenue and occupancy.
• Assist in handling guest reservations, cancellations, and special requests.
• Handle guest messages and deliver them promptly and accurately.
• Perform cashiering functions, including handling cash, credit card payments, and foreign currency exchange.
• Address guest complaints and grievances with professionalism and tact, and resolve issues to ensure guest satisfaction.
• Assist in ensuring that the front office and food and beverage departments are sufficiently staffed at all times.
• Support the front office team in daily operations, acting as a resource and a positive example.
• Perform any other additional duties and responsibilities as required by management to support the hotel's overall operational efficiency.

Qualifications and Skill

Job Type : Internship

Contract length : 8 months

Pay : RM1, RM1,500.00 per month

Benefits :

Language :

Work Location : In person