Collections Supervisor - Operations (Monee)

Collections Supervisor - Operations (Monee)

Monee, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Primary Responsibilities

• Lead, coach, and motivate a team of collections agents, ensuring individual and team goals are met.
• Develop and implement collection strategies, policies, and procedures to minimize delinquency rates and optimize collections efforts.
• Monitor and evaluate collections performance metrics such as collection rates, recovery rates, and aging reports, taking action on areas of concern.
• Conduct performance reviews, provide feedback, and implement training and development plans.
• Collaborate with customer service, sales, and credit departments to streamline processes and improve customer experience.
• Stay current on industry trends, regulations, and best practices, ensuring compliance with relevant laws and company policies.
• Handle escalated inquiries, complaints, and complex cases, ensuring timely and satisfactory resolution.
• Prepare regular reports and presentations on collections performance, providing insights and recommendations to management.
• Identify opportunities for process improvements and automation, working with stakeholders to implement changes.
• Maintain accurate records of collections activities, ensuring data integrity and confidentiality.

Qualifications

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Accounting, Auditing and Finance

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