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IT Service Desk Analyst (ServiceNow)

IT Service Desk Analyst (ServiceNow)

SCIENTEKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

SCIENTE Federal Territory of Kuala Lumpur, Malaysia

Direct message the job poster from SCIENTE

We are currently seeking an experienced IT Onsite Support Analyst to provide workplace management and end-user IT support.

Mandatory Skill-set

  • Must Have Degree or Diploma from Information Technology or equivalent discipline;
  • Must Have 2-3 years of experience in a similar IT support role;
  • Must Have Proficiency with SaaS ITSM tools such as ServiceNow;
  • Must Have Extensive knowledge of workstation hardware, software applications, iOS, and network-related services;
  • Must Have In-depth expertise in voice (IP phone) systems, smart devices, corporate mobile phones, and network-related services;
  • Knowledge of ITIL best practices and incident management processes;
  • Strong analytical and reporting abilities.

Desired Skill-set

  • ITIL Certified;
  • Microsoft SharePoint and
  • Mac OS and JAMF Pro will be an advantage.
  • Responsibilities

  • Deliver remote and on-site technical support for workstation hardware, software applications, email systems, printers, smart devices, corporate mobile phones, and network-related services;
  • Assist in setting up meeting rooms for conferences requiring IT support;
  • Escalate issues to the next level of support when necessary;
  • Share knowledge through various forms, including contributing articles to the Knowledge Database, delivering training, or facilitating forums;
  • Liaise with Incident Management, Change Management, Problem Management, and respective support teams;
  • Provide analysis and interpretation and develop standard dashboards / reports to communicate performance metrics related to SLAs as per timelines;
  • Perform any additional ad-hoc IT tasks as assigned;
  • Liaise with vendors and the facilities team to ensure timely and effective resolution of meeting room device issues;
  • Ensure the maintenance of precise hardware and software inventory and documentation for meeting room equipment;
  • Establish, assist with, and troubleshoot Azure Virtual Desktop access and related issues as part of routine support activities and
  • Offer assistance for desk relocation and configuration, providing necessary support.
  • Should you be interested in this career opportunity, please send in your updated resume to at the earliest.

    When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment / recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website ( ).

    Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

    #J-18808-Ljbffr

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