Information Technology Service Delivery Manager

Information Technology Service Delivery Manager

We are seeking a Service Delivery Manager to lead and oversee a system and solution maintenance project starting in December. The role is focused on managing 24 / 7 maintenance operations (without personal standby requirement), ensuring smooth service delivery, SLA compliance, and effective technical solutioning across a Java and .NET technology stack. The ideal candidate will have strong experience in service delivery, excellent communication skills in Mandarin and English , and the ability to manage escalations, ticket evaluation, and coordination with enhancement teams.

Key Responsibilities

• Manage and oversee the system and solution maintenance project, ensuring timely and high-quality service delivery.
• Provide technical solutioning support within Java and .NET environments.
• Ensure 24 / 7 maintenance operations are properly managed (no need for personal 24 / 7 standby).
• Evaluate, prioritize, and manage L2 and L3 support tickets, ensuring proper resolution or escalation.
• Monitor and enforce SLA adherence, compliance standards, and deliverables.
• Act as a liaison between support teams, enhancement teams, and business stakeholders for escalations and resolutions.
• Maintain clear documentation, reporting, and governance for all service delivery activities.
• Support agile delivery practices; Scrum Master experience is an advantage.
• Drive continuous improvement initiatives in service delivery, ensuring operational efficiency and customer satisfaction.

Required Skills & Qualifications

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

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