Executive - Land Transport, Customer Service

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

This position is responsible to overseeing the end-to-end operations of the supply chain in the Asia-Pacific region. This role will serve as the central point of communication and control for all logistics activities, including transport coordination, shipment tracking, order management, and the resolution of operational issues across the Landbridge network.

• Monitor and optimize logistics activities across the APAC region, ensuring the seamless flow of goods from origin to destination.
• Implement real-time tracking and reporting systems to maintain end-to-end visibility of shipments, including any potential delays or disruptions. Proactively identify and resolve potential issues.
• Track and measure key performance indicators (KPIs) related to transportation efficiency, on-time delivery, cost management, and customer satisfaction. Report on performance metrics and drive continuous improvement initiatives.
• Collaborate closely with internal teams (sales, customer service, inventory management, etc.), external suppliers, and logistics partners to ensure smooth operations. Build strong relationships with carriers, fourth-party logistics providers (4PLs), and vendors.
• Address and resolve operational disruptions, delays, or issues during transportation and delivery. Provide real-time solutions and alternatives to maintain customer satisfaction.
• Ensure compliance with all local and international transportation regulations, including customs requirements, safety standards, and environmental policies. Maintain accurate documentation for all shipments.
• Generate and present regular reports on logistics performance, operational issues, and business reviews.
• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field, with a minimum of 3 years of industry experience.
• Strong planning and organizational skills, with the ability to think critically and ask the right questions to gather accurate information.
• Analytical mindset with the ability to think creatively and contribute to effective solutions.
• Excellent communication skills, proficient in both written and spoken English and Bahasa Malaysia.
• Self-motivated and goal-oriented, with a strong drive to deliver results and thrive in a competitive environment.
• Proficient in MS Office software and capable of creating and delivering impactful presentations.

To be considered for this position you must have valid rights to work and live in Malaysia.

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