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Front End Implementation

Front End Implementation

TDCX MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
10 jam yang lalu
Penerangan pekerjaan

Team : Professional Services – Implementation Service Desk (ISD)

Role Overview, As a User Onboarding within the ISD team, you'll guide customers through their onboarding journey

Key Responsibilities

  • Proactively engage and guide users through the onboarding process
  • Unblock and enable users by facilitating internal processes and managing owned tasks on their behalf
  • Monitor the pipeline for upcoming projects and manage a portfolio of users to be onboarded
  • Lead and coordinate automated activities, ISD Onboarding Agents, and other E-Payments experts to deliver onboarding activities and address user questions
  • Drive continuous improvement of the service and own a program workstream (e.g., user communication, process improvement, data intelligence)
  • Measure and report the progress status and completion of user onboarding

We're looking for enthusiastic and resilient individuals committed to going above and beyond for our customers.

Job Requirements :

  • Candidate must possess at least a Diploma, bachelor's degree in any field
  • At have at least 1 year of relevant IT experience for SPM and Diploma.
  • Excellent communication skills in both English and Chinese languages
  • Ability to quickly learn customer service software applications and customer process implementations (standard templates / processes)
  • Ability to advise customers on web maintenance and have associated knowledge in HTML, CSS, PHP, Javascript and API.
  • Ability to consult or educate customers effectively on advanced fixes (Eliminate render-blocking JavaScript in above-the-fold content, eliminate render-blocking CSS in above-the-fold content, avoid landing page redirects, Bundling Static Resources (JS / CSS), Use CSS Sprites, Enable Keep-Alive and more)
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    Implementation • Kuala Lumpur, Kuala Lumpur, Malaysia

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