Customer Success Specialist (Japanese Speaking (Non- Native))

Customer Success Specialist (Japanese Speaking (Non-Native))

Join to apply for the Customer Success Specialist (Japanese Speaking (Non-Native)) role at Recruitify_HR

This range is provided by Recruitify_HR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

MYR84,000.00 / yr - MYR120,000.00 / yr

The Role

Location : Bayan Lepas, Penang, Malaysia.

Total Salary : RM7,000 + RM1,000 Language allowance + Housing allowance RM600 for EP holders.

Project : Global Ads Social Media.

Work hour : 7am to 8pm (Rotational shift) Mon-Sun 5 days a week.

Joining Date : 1st December 2025.

Requirement : Fresh graduates are welcome, CS experience preferred. Candidates with a diploma and 3-5 years CS experience or a degree holder. High school graduates must have call center CS experience. If performance is good after joining 6 months, allowed to WFH.

Short Overview of Job Responsibilities

Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platforms. CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers’ satisfaction on high quality advertisement and promotions.

Responsibilities

• Resolve customer queries in a timely and accurate way through inbound call, email or live chat.
• Identify customer needs and assist them in using specific features and functionalities of the social media platform.
• Follow-up with customers to ensure their technical issues are resolved.
• Remain knowledgeable about social media products and community standards.
• Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
• Identify inefficiencies in workflows and suggest solutions.
• Enforce social media Terms of Use by monitoring reports of abuse on the site.
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience.
• Recognize trends and patterns, and elevate issues outside the company policy to the global team.

Ideal Profile

Preferred Qualifications

What's on Offer

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