Manager, Professional Services

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

OpenText Professional Services provides advice and guidance to our clients and partners on how to best adopt OpenText best practice. Managers lead our efforts with clients, partners, and our staff to ensure Customer Success and oversee successful delivery of programs, ensuring it is delivered to meet the clients expectations and is delivered within budget.

The Manager role is responsible for working with the Delivery team and leading consulting teams in delivering quality implementations to OpenText clients. They provide oversight and management to implementations. This includes project scope, sizing, efforts and cost. A high focus is on client success and financial management of project estimates and margins.

This role will either be based remotely in Malaysia for candidates in Malaysia, or be hybrid-based for candidates in Singapore where the successful candidate will be required to work in the office for a minimum of 3 days a week. At this time, we are only considering candidates who do not require sponsorship to work in either of these countries. Thank you for your understanding.

What The Role Offers

• Planning : Ensure the Professional Services plan achieves company goals with continued achievement of the margin targets of the business.
• Alignment : See that the Professional Services offerings are in alignment with customer and company needs.
• Management : Hire, ramp, and manage performance to drive employee development and maximize retention.
• Engagement : Assure that the teams are achieving the revenue plan and align internal and partner resources to drive customer success and margins of the business; guaranteeing exceptional quarterly and annual sales achievement.
• Revenue : Close recurring business with accounts of all sizes. Develop relationships with key customers. Provide offerings that support all types of customers in all stages of their lifecycle.
• Leadership : Build, develop and retain a high performing team that lead positive contributions throughout the company.
• Product Leadership : Become an expert in the features, benefits and application of OpenText EIM vision, product roadmaps, install base and technologies and effectively communicate customer requirements to the product teams.
• Other related duties as assigned

What You Need To Succeed

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Details

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Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Seniority level : Mid-Senior level

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