PABX Operator

One day ago Be among the first 25 applicants About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Kuala Lumpur

Four Seasons Place Kuala Lumpur is a 65-storey mixed-use tower with private residences, serviced apartments, a luxury hotel, and a 250,000 square foot retail podium. The hotel offers dining outlets, an executive lounge, spa, fitness centre, rooftop pool, and a connection to KLCC Park. Four Seasons Hotel Kuala Lumpur aims to be a vibrant hub for business and leisure travelers in the Golden Triangle. Four Seasons Hotel Kuala Lumpur will provide an urban complement to the existing Four Seasons Resort Langkawi and will offer business travel amenities and luxury guest experiences. Position

PABX Operator

– The PABX Operator is responsible for professionally handling all incoming and outgoing calls, ensuring efficient internal and external communication. The ideal candidate will deliver outstanding guest service in line with the standards of a luxury five-star hotel, while maintaining discretion and confidentiality. Responsibilities

Operate the hotel’s Private Automatic Branch Exchange (PABX) system to route incoming and outgoing calls. Answer all calls promptly, courteously, and professionally in accordance with hotel standards. Handle wake-up call requests and ensure timely delivery to guests. Relay messages accurately to hotel guests and staff. Coordinate with departments to connect internal calls and ensure smooth communication flow. Monitor emergency lines and follow hotel emergency procedures when necessary. Provide basic hotel information to callers and transfer to appropriate departments. Maintain a current knowledge of hotel services, events, and promotions. Log all calls, messages, and wake-up calls as required by hotel policy. Assist in maintaining updated telephone directories. Ensure confidentiality of guest information at all times. Perform additional front office or communication-related duties as assigned. Qualifications

High school diploma or equivalent; additional hospitality or communication training is a plus. Minimum 1 year of experience in a similar role, preferably in a luxury or five-star hotel environment. Excellent verbal communication skills in English; additional languages are a strong advantage. Professional and courteous telephone etiquette. Strong listening skills and attention to detail. Ability to remain calm and focused in high-pressure situations. Familiarity with hotel communication systems (e.g., PABX, Opera, or other PMS). Basic computer proficiency (MS Office, Outlook). High level of personal presentation and grooming. Able to work a flexible schedule with the ability to work all shifts, weekends and holidays as per business demands and needs. Excellent reading, writing, and oral proficiency in English. Must be able to speak, read, and write Bahasa Malaysia. Must have the right to work in Malaysia. What We Offer

Competitive salary, wages, and a comprehensive benefits package Excellent training and development opportunities Complimentary accommodation at other Four Seasons Hotels and Resorts Complimentary dry cleaning for employee uniforms Complimentary employee meals Work Type : Full Time Note :

Visa sponsorship is not available for the role. Due to strict work permit regulations, the position is applicable to local candidates or candidates with Malaysian Permanent Resident status only. Only successful candidates will be contacted.

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