Call Center Trainer

Position Overview

As the Call Centre Trainer, you will play a pivotal role in enhancing the skills and knowledge of call centre agents. Your responsibilities will include conducting product knowledge training, refresher courses, and on-the-job assessments. You will collaborate closely with clients and project teams to update and develop training materials that align with industry best practices. Additionally, you will monitor operational performance, initiate advanced training based on assessments, and provide comprehensive training and support to new hires.

Key Responsibilities

1. Training Delivery :

• Conduct product knowledge training, refresher courses, and on-the-job assessments to ensure call centre agents are well-prepared and up-to-date with current practices.
• Provide on-the-job training and assessments for new hires and existing staff.
• Ensure comprehensive training and support for new hires to effectively integrate them into their roles and meet performance expectations.

2. Training Material Development :

3. Collaboration and Calibration :

4. Continuous Improvements

5. Administrative responsibilities

C. Qualifications

Working Hours : 9am - 6pm ( Monday - Friday )

Work Location : Sunway Visio Tower Cheras KL

Availability : Immediate Joiner

Job Type : Full-time

Pay : From RM5,000.00 per month

Application Question(s) :

Language :

Work Location : In person