Virtual Travel & Lifestyle Reservations Specialist - Arabic & French Speaking

Join Us as a Virtual Travel & Lifestyle Reservations Specialist

Overview

Do you deliver exceptional customer service? Do you have a keen eye for detail? Are you passionate about travel? Are you energized by a challenging, fast-paced environment? If you answered yes to these questions, keep reading—you might be exactly who we’re looking for!

As a Travel & Lifestyle Reservations Specialist, you’ll be at the heart of creating unforgettable travel experiences for our members. Your primary goal will be to deliver exceptional customer service and ensure every interaction leaves our members delighted.

In this role, you’ll be the first point of contact for one of our most valued clients in the MENA, Europe, US, and Asia regions. You’ll assist their customers with ground transportation and travel arrangements, providing tailored solutions that exceed expectations. This role involves managing a high volume of calls and emails, where you’ll engage directly with members, understand their needs, and guide them seamlessly through the reservation process.

Key Responsibilities

• Deliver exceptional service to members across MENA, Europe, and Asia.
• Manage travel requests via telephone and email in Arabic, English and French for individual trips, including hotels, villas, rental cars, rail, cruises, private jets, transfers, and VIP services.
• Actively cross-sell lifestyle services, promotions, and exclusive events.
• Conduct thorough research and prepare compelling proposals tailored to member needs.
• Liaise with trusted suppliers to coordinate seamless experiences.
• Maintain detailed and up-to-date records for members.
• Represent TEN by sharing our story and showcasing the value of our concierge services.
• Build genuine rapport with members, ensuring they feel valued and understood.
• Be proactive in converting requests into confirmed bookings.

What We’re Looking For

Guidelines for Remote / Home Office working

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

Rewards designed around you

Ten Lifestyle Group is an AIM-listed global travel and lifestyle concierge company founded in 1998 by Alex Cheatle and Andrew Long. Delivering unique travel, entertainment and dining experiences to the world, Ten is a vital part of the customer engagement strategies of leading premium financial services and consumer brands. Today, millions of members have access to Ten’s services across lifestyle, travel, dining, entertainment and retail benefits on behalf of over fifty clients including HSBC, Bank of America, Westpac and Royal Bank of Canada.

As well as offering a private membership tier, Ten serves some of the most valuable customers of the world's leading private banks, premium financial services and luxury brands. Corporate clients use Ten’s services to acquire, engage and retain affluent, high-net-worth customers. The service drives critical customer metrics, including revenue growth and Net Promoter Score, and supports digital transformation initiatives.

Ten's partnerships are based on multi-year contracts which generate revenue through platform-as-a-service and technology fees. Its operations are underpinned by an increasingly sophisticated personalisation platform comprising industry-first, proprietary technology, thousands of supplier relationships and 25 years of expertise delivered from 22 global offices. All Ten's services are made available to clients on either a white-label, co-branded, or affiliate partnership basis.

Looking ahead

For more information, please watch Ten's Growth Engine Video :

Commitment to Diversity

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time.”

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