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Customer Experience Associate

Customer Experience Associate

DaythreeShah Alam, Selangor, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

RM3,500.00 / bln - RM4,000.00 / bln

Responsibilities

  • Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns
  • Striking the perfect balance between customer requirements and business objectives, showcasing skills in sales and marketing techniques
  • Expertly articulating and presenting information about products while professionally managing high inquiry volumes
  • Upholding accountability for individual KPIs and working cohesively towards team goals
  • Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
  • Proactively identifying opportunities for process improvements and actively collaborating with Team Leaders and Managers
  • Upholding integrity and confidentiality standards by safeguarding customer information at all times

Qualifications

  • Strong proficiency in Mandarin and ENGLISH (C1)
  • Good command of English or Bahasa Malaysia
  • 1 year experience in Customer Service and financial industry
  • Previous experience in a contact centre or customer service role is a plus
  • A minimum Diploma qualification
  • Working Hours : Sun - Thu, 1.30pm - 10.30pm

    • Benefits

  • We are located in Subang Jaya, accessible by LRT Putra or KTM Subang Jaya station
  • Commission structure that rewards hard work
  • Annual Leave
  • EPF and SOCSO

    • Tahap senioriti

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    #J-18808-Ljbffr

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