Quality Analyst CS (Mandarin / Cantonese)
Agensi Pekerjaan JobScoper Sdn. Bhd.Iskandar Puteri, Johor, Malaysia23 hari lalu
Penerangan pekerjaanDiploma / Degree holder, or above. Proficient in English and fluent in Mandarin or Cantonese (spoken). Minimum 1 year of QA CS experience, ideally in e-commerce / marketplace within a BPO. Strong communication, logical thinking, and problem-solving skills. Organized, adaptable, able to work under pressure, and a fast learner with minimal supervision. Willing to work rotational shift. 5 Working Days Allowance Provided EPF and SOCSO Annual Leave and Sick Leave Associate Full-time Customer Service Industries : Human Resources Services
Overview
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Job Responsibilities
- Ensure associates’ transactions comply with client guidelines and quality standards.
- Conduct QA evaluations and provide regular reports.
- Identify performance trends, training needs, and improvement opportunities.
- Collaborate with Operations Managers and Team Leads on quality initiatives.
- Support continuous improvement projects through coaching, feedback, and action planning.
Job Requirements
Job Benefits
Seniority level
Employment type
Job function
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Quality Analyst • Iskandar Puteri, Johor, Malaysia
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