System Support Specialist

Overview

Join to apply for the System Support Specialist role at Razer Inc.

Razer is a place to do great work, with a gamer-centric experience that supports global collaboration across five continents. This role focuses on the stability, reliability, and performance of business-critical systems.

Responsibilities

• Document support activities, incident resolutions, and system changes.
• Generate reports on system performance, incident trends, and support metrics.
• Ensure compliance with operational procedures and service level agreements (SLAs).
• Act as a bridge between technical teams and non-technical stakeholders.
• Investigate and resolve complex technical issues related to payment gateway services, merchant integrations, web applications, and backend scripts.
• Debug and analyze scripts written in PHP, Laravel, JavaScript, jQuery, Vue.js, MySQL, and MariaDB; identify root causes and propose effective solutions.
• Maintain clear and accurate documentation for integration processes and configurations.
• Guide merchants through technical integration, ensuring smooth onboarding and proper usage of APIs and SDKs.
• Troubleshoot merchant-reported issues, including API calls, scripts, and payment processing errors, and provide technical expertise to resolve integration roadblocks for successful deployments.
• Other duties as assigned.

Qualifications

Pre-Requisites

Are you game?

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