Application Support Executive

About the role

Join the dynamic team as an Application Support Executive. In this full‑time role in Kuala Lumpur City Centre, you will be responsible for providing technical support and troubleshooting for the company's critical software applications. Your expertise will be essential in ensuring the seamless operation of our key business systems.

What you’ll be doing

• Responsible to manage new user change requests on internal & external maintained application (In‑house CRM Application) from change request scope definition, user acceptance testing and implementation across internal and external business teams.
• Responsible to provide first‑level support to users on all application (In‑house CRM Application) related requests & enquiries.
• Provide IT solutions to meet the business need that is aligned to the Company’s strategic business objective.
• Follow‑up and communicate effectively with relevant parties to ensure the project is delivered on time and within budget.
• Ensure all mandatory project / change request documents are properly tested, signed‑off and documented.
• Responsible to assist in smooth running of business as usual for IT functions.

What we’re looking for

#J-18808-Ljbffr