Services Operation Lead

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Operational Oversight : Manage and monitor daily service operations across regional sites. Oversee service partner performance and ensure alignment with global service standards. Troubleshoot operational issues and implement corrective actions. Operation Excellence : Identify opportunities for process improvement and standardization. Collaborate with global teams to implement best practices and operational frameworks. Support digital transformation, automation initiatives and operation readiness. Performance Monitoring : Track service KPIs and operational metrics. Prepare performance dashboards and reports for regional and global leadership. Conduct root cause analysis and drive continuous improvement. Compliance & Standards : Ensure regional operations comply with global policies, industry regulations, and quality standards. Support internal audits and implement corrective measures as needed. Stakeholder Coordination : Act as a liaison between regional teams, global services, and external partners. Facilitate cross-functional collaboration to resolve service-related issues. Communicate effectively with internal and external stakeholders. Project Management : Lead or support regional service projects and initiatives. Manage project timelines, resources, and deliverables. Ensure alignment with global service goals and strategies. Customer Experience : Monitor customer satisfaction and service quality. Address escalated service issues and implement improvement plans. Collaborate with customer service teams to enhance the end-user experience. Spare Parts Management : Oversee regional spare parts inventory and logistics. Coordinate with supply chain teams to ensure timely availability and replenishment. Optimize stock levels to balance cost and service efficiency. Reporting : Prepare and present operational and performance reports. Provide insights and recommendations based on data analysis. Requirements

Bachelor’s degree in operations management, Business Administration, or a related field. 3–5 years of experience in service operations, preferably in a regional or global context and team leadership. Proven ability to lead, motivate, and manage teams to achieve performance goals. Strong communication and interpersonal skills to foster a collaborative team environment. Proven experience in partner management, parts planning & management, customer service improvement. Experience with reporting tools and data analytics. Skills & Competencies

Service-Oriented Mindset : Passion for delivering high-quality service and improving customer satisfaction. Customer Experience Focus : Ability to understand customer needs and translate them into operational improvements. Analytical Thinking : Strong skills in data interpretation, KPI tracking, and performance reporting. Project Management : Ability to manage multiple projects and initiatives simultaneously. Communication : Excellent verbal and written communication skills across diverse teams and cultures. Problem-Solving : Proactive in identifying issues and implementing effective solutions. Seniority level

Mid-Senior level Employment type

Full-time Job function

Management and Manufacturing Industries

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