Senior Associate, Business Support Application

Senior Associate, Business Support Application

Bank Pembangunan Malaysia Berhad | Posted Sep 7, 2025

Full-time

Malaysia

Negotiable

Entry (0-2 yrs)

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Job Summary

Responsible for overseeing and managing the implementation, maintenance, and support of business support applications. This role plays a vital part in ensuring the smooth operation of financial processes and systems, enhancing customer experience, optimizing internal processes and promoting continuous learning and growth within the organization.

Job Responsibilities

• Study functional requests raised by the users and be able to rationalize their financial impact by conducting technical and business analysis for the implementation of solution for Group BPMB
• Ensure out-sourced application systems deliver in timely manner and according to what have been stipulated in the contracts. This to ensure no overrun cost.
• Provide support to the Finance / Treasury users is within stipulated service level agreement (SLA) and in accordance with the IT procedure.
• Provide advice to the business on functional and technical matters in relation to the core applications.
• Liaise with vendors on matters related to core application for which vendor involvement is necessary.
• Provide training to Finance / Treasury users as and when required.
• Adhere to guidelines on IT PMO and SDLC.
• Log defect at the various stages in IT PMO and SDLC for project and support related.
• Analyse the defect log and implement problem management practices to identify root causes and prevent recurrence, in alignment with ITIL v4 guidelines.
• Involve in the planning, development, enhancement and support for all existing and new Treasury / Finance related application.
• Responsible for conducting Unit Testing and System Integration Testing (SIT) to ensure an error-free system, while also providing support during User Acceptance Testing (UAT).
• Assess and process application-related change requests (CRs) promptly, ensuring they are complete before escalating to the formal approval authority.
• Oversee the application of Monthly Windows / system patches to the applications.
• Escalate identified risks to the immediate superior in accordance with problem management protocols to ensure timely resolution and mitigation.
• Serve as first-level support for the IT Recovery Team (ITRT) in Finance / Treasury systems during annual BCP / DRP simulations, live disaster recovery activities, and six RENTAS BCP / DRP exercises, including Industry-Wide Testing as scheduled by BNM.
• Ensure seamless end-to-end integration to external systems via SFTP method.
• Attend training identified and assigned by the bank without failure unless unavoidable reasonably
• Disseminate knowledge gained from training to others via on-the-job training or formal training which are applicable.

Job Requirements

Note

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