Manager - Training & Development (Credit Management Group)

Overview

To lead, implement and enhance internal training programs and development initiatives for the Credit Management Group (CMG), while supporting HR in recruitment coordination activities specific to CMG.

Responsibilities

• Training & Development (Core Focus) :
• Develop and implement the annual training plan for CMG based on business needs and regulatory requirements.
• Conduct internal training sessions (classroom and online) for CMG staff on topics such as credit operations, collection strategies, compliance, and system usage.
• Coordinate external and inter-departmental training programs, including collaboration with third-party providers.
• Create training materials, modules, and e-assessment tools to evaluate learning effectiveness.
• Monitor training attendance and ensure completion in line with BNM and internal compliance guidelines.
• Track and analyze training performance, assessment scores, and feedback to improve training outcomes.
• Manage the CMG e-learning platform including assignment, tracking, and follow-ups.
• Recruitment Support (Secondary Scope) :
• Support HR in scheduling interviews and coordinating hiring activities for CMG vacancies.
• Liaise with Unit Heads / Section Heads to confirm interview dates and hiring requirements.
• Assist in coordination of outsourced recruitment vendors (if required) and support career fair participation.
• General & Compliance :
• Ensure training and recruitment support activities adhere to company policies and BNM regulations.
• Prepare relevant reports and documentation for audit or management review.
• Perform any ad-hoc tasks or assignments as directed by CMG Management.

Qualifications

Application Questions

AEON Credit Service (M) Berhad is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. We established a strong presence in Malaysia since 1996 with a wide range of consumer financial services. Our portfolio currently includes credit card, personal financing and easy payment scheme which help enrich the livelihood of many Malaysians.

We offer an exciting and dynamic workplace for all employees. As part of our expansion plan, we are on the lookout for talented individuals who strive for excellence. If you are visionary go-getter, come join us today. Together, we can shape a promising and satisfying career path.

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