Hotel Manager

Oversees all operations and day‑to‑day activities in a hotel organization, including managing everything from accounting, sales, business development, and customer service. Ensures full compliance with Hotel operation control, SOPs, policies, procedures, and service standards.

Responsibilities

• Prepare, present, and ensure the achievement of the hotel’s annual operating budget, marketing and sales plan, and capital budget.
• Coordinate with HODs and department heads to execute all activities and functions.
• Monitor employee performance and conduct regular evaluations to improve customer service.
• Resolve issues regarding hotel services, amenities, and policies.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Develop and implement marketing strategies to promote the hotel’s services and amenities.
• Coordinate with external parties, including suppliers, travel agencies, and conference planners.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Manage financial activities, including setting room rates, preparing budgets, and allocating funds to departments.
• Develop improvement actions and execute cost‑saving measures.
• Prepare monthly management reports.

Qualifications

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