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Key Account Manager - Malaysia

Key Account Manager - Malaysia

AnchantoKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Anchanto Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Anchanto Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Key Account Manager - Malaysia role at Anchanto

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Key Account Manager – Malaysia (Handling Singapore Accounts, Travel Required)

About Anchanto

Anchanto empowers businesses to maximize their e-commerce potential. Our suite of SaaS products enables global companies to scale omnichannel sales, optimize fulfillment operations, and leverage intelligent data for growth in e-commerce, logistics, and warehousing.

Key Account Manager – Malaysia (Handling Singapore Accounts, Travel Required)

About Anchanto

Anchanto empowers businesses to maximize their e-commerce potential. Our suite of SaaS products enables global companies to scale omnichannel sales, optimize fulfillment operations, and leverage intelligent data for growth in e-commerce, logistics, and warehousing.

Leading brands, distributors, retailers, and logistics enterprises—including L'Oréal, Decathlon, and Toll Logistics —rely on our technology to scale their local and international e-commerce operations.

Headquartered in Singapore , with 10+ local offices across APAC, the Middle East, and Europe , we are rapidly growing and looking for ambitious professionals to join our team and drive future success.

The Role : Key Account Manager

This role will be based in Malaysia but will also be responsible for managing Singapore accounts , requiring travel to Singapore as needed.

Responsibilities

  • Customer Lifecycle Management : Oversee the entire post-Go-Live journey, ensuring smooth renewals and long-term success.
  • Customer Engagement & Onboarding : Lead kick-off calls, introduce customers to the platform, and clarify post-implementation priorities.
  • Escalation & Issue Resolution : Handle escalations, track ETAs, and ensure customer issues are resolved efficiently.
  • Communication & Stakeholder Management : Maintain structured and transparent communication with internal and external stakeholders.
  • Product Adoption & Updates : Keep customers informed about major product releases, new features, and best practices.
  • Account Growth & Expansion : Identify upsell and cross-sell opportunities to drive account expansion.
  • Billing & Payments : Ensure timely invoicing, payments, and resolution of financial queries.
  • Forecasting & Planning : Maintain accurate revenue forecasts and 12-month growth plans for each account.
  • Churn Prevention & Retention : Monitor customer health, implement retention strategies, and manage renewal processes.
  • Internal Reporting & Insights : Publish detailed reports on churn, improvement areas, and key account insights.
  • Collaboration with Internal Teams : Work closely with sales, product, and customer success teams to address dependencies and ensure customer satisfaction.

Key Competencies

  • Strong project management skills with experience handling multiple stakeholders.
  • Excellent written and verbal communication skills in English.
  • Prior experience in eCommerce, SaaS, or IT project management.
  • Analytical mindset with problem-solving abilities and a bias for decision-making.
  • Strong interpersonal skills for customer engagement and relationship management.
  • Ability to collaborate across teams in different geographies.

    • Why Join Anchanto?

  • Build a career with a fast-growing global SaaS tech company.
  • Collaborate with international teams on innovative sales and customer success initiatives.
  • Competitive salary package with commission-based incentives.
  • Flexible work hours and a strong work-life balance.
  • Exciting learning opportunities and clear career growth paths.
  • Dynamic and supportive work environment in a city-center office.

    • This role offers a high-growth and rewarding career path for those who excel in customer success and driving revenue growth .

    Key Account Managers will have an NRR target, making them eligible for :

  • OTE bonus
  • Commission-based incentives for achieving upsell and cross-sell targets
  • Additional rewards for identifying high-potential opportunities closed by Country Heads or Sales

    • If you are a strategic, results-driven professional with a passion for customer success , we'd love to hear from you!

    Seniority level

    Seniority level

    Entry level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Sales and Business Development

    Industries

    Technology, Information and Internet

    Referrals increase your chances of interviewing at Anchanto by 2x

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