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Customer Care Officer- Livebot

Customer Care Officer- Livebot

SingtelMalacca City, Malacca, Malaysia
30+ hari lalu
Penerangan pekerjaan

Be a part of something BIG! We’re looking for a Customer Care Officer who loves solving problems and creating long-term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.

Make An Impact By

  • To support customers via bots (devices) in Singtel Shops.
  • Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
  • To channel and escalate any unresolved issue / complaint to other stakeholder or next level, within the agreed procedure.
  • Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions / services.
  • Take in service application and request for back office or self-processing.
  • Work closely with team members and leaders at all times to achieve quality results and productivity.
  • Participate in ad-hoc projects as requested.

Skills For Success

  • At least Diploma / Bachelor\'s Degree in Business Studies / Administration / Management, Commerce or equivalent.
  • Entry level candidates are encourage to apply and explore. Otherwise at least 1 year working experience in customer service or contact centre is required.
  • Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates.
  • Customer oriented with good interpersonal and communication skills.
  • Ability to perform in a fast-paced environment and work well under pressure.
  • Flexible to changes in work scheduled.
  • Good Computer literacy in MS Office.
  • Willing to work rotating shifts including weekends and public holidays.

    • Rewards That Go Beyond

  • Full suite of health and wellness benefits.
  • Ongoing training and development programs.
  • Internal mobility opportunities.

    • Working Location : Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

    Your Career Growth Starts Here. Apply Now!

    #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

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