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Guest Service Agent / Front Office Assistant - (IMMEDIATE HIRING)

Guest Service Agent / Front Office Assistant - (IMMEDIATE HIRING)

Monkey's Canopy ResortSelangorMalaysia, Selangor, Malaysia
6 hari lalu
Penerangan pekerjaan

At Monkeys Canopy Resort, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including :

  • Comprehensive health insurance coverage
  • Generous paid time off and sick leave
  • Opportunities for professional development and career advancement

Role Overview

Serves as the first point of contact for guests, delivering warm hospitality and efficient administrative support. Ensures smooth front desk operations that reflect the resort’s commitment to excellence.

Key Responsibilities

  • Greet guests and visitors with professionalism and courtesy
  • Manage check-in / check-out procedures and room assignments
  • Handle phone calls, emails, and guest inquiries promptly
  • Coordinate reservations, transport requests, and special arrangements
  • Maintain accurate records and update guest profiles in the system
  • Process payments, issue receipts, and manage petty cash
  • Liaise with housekeeping, maintenance, and other departments for guest needs
  • Monitor lobby cleanliness and ensure welcoming ambiance
  • Assist with concierge duties and promote resort services or packages

    • Skills & Attributes

  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficiency in property management systems (e.g., Opera, IDB) is an advantage
  • Calm and courteous under pressure
  • Basic accounting and cash-handling knowledge
  • Fluency in English and Bahasa Malaysia; additional languages a plus

    • Qualifications

  • Minimum SPM or equivalent; diploma in hospitality preferred
  • Prior front office or customer service experience advantageous
  • Willingness to work shifts, weekends, and public holidays

    • About Us

    Monkeys Canopy Resort is a leading hospitality company that operates a collection of luxury resorts and hotels in Malaysia. With a focus on sustainable tourism and exceptional guest experiences, we are committed to creating unforgettable memories for our visitors. Our team is comprised of dedicated professionals who share a passion for the industry and a drive to excel.

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    Buat amaran kerja untuk carian ini

    Front Office Assistant • SelangorMalaysia, Selangor, Malaysia

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