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Senior Specialist, Sales & Accounts (Wholesale)
U MobileKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanServe as the primary point of contact for assigned MVNO clients throughout the full customer lifecycle. Build deep relationships with MVNO stakeholders, ensuring consistent communication, trust, and alignment. Conduct regular strategic account reviews and performance meetings to strengthen partnerships. Ensure contract terms, SLAs, and regulatory requirements are clearly understood, implemented, and adhered to. Support the negotiation and renewal of MVNO agreements in coordination with legal, product, and pricing teams. Track service-level obligations and commercial KPIs to ensure compliance and partner satisfaction. Manage the onboarding of new MVNO partners, ensuring seamless coordination between sales, technical teams, and operations. Develop and maintain onboarding checklists, timelines, and communication plans. Track key launch milestones and proactively resolve any bottlenecks. Monitor and report on MVNO performance including subscriber growth, traffic usage, and service adoption. Identify upsell / cross-sell opportunities (e.g., new product bundles, 5G upgrades, or geographic expansion). Collaborate with product and pricing teams to present new commercial models or enhancements. Act as a key escalation point for service or operational issues, ensuring timely resolution by coordinating with the operations and support teams. Maintain a log of incidents and proactively address recurring service issues. Track and report on client health, revenue contribution, and service usage trends. Deliver regular updates to the Head of Sales & Account Management, including risk assessments and opportunity plans. Bachelor's degree in Business Administration, Telecommunications, Marketing, or related field. Additional certification in telecommunications or customer relationship management is a plus. Minimum 4 years of experience in account management or client relationship roles, ideally within a telecom operator or MVNO environment. Proven experience managing B2B customer relationships, with a track record of retention and account growth. Familiarity with MVNO business models, onboarding, and operational delivery. Strong understanding of telecom products, especially mobile core network elements, SIM lifecycle, and MVNO integration requirements. Excellent verbal and written communication skills. Strong interpersonal and stakeholder management abilities. Good commercial acumen with an ability to interpret contracts and performance metrics. Project coordination and multitasking skills under tight timelines. Proficient in CRM tools, Microsoft Excel, PowerPoint, and reporting dashboards. Customer-focused and results-driven mindset. Comfortable in fast-paced, cross-functional environments. Strategic thinker with attention to detail.
Senior Specialist, Sales & Accounts (Wholesale)
U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
#UnbeatableCareerAwaits
Top Reasons to Join Us!
- Awarded For
- Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
- Bronze Winner in Cross-Generational Workforce Engagement (2024)
- Gold Winner for Excellence in Workplace Culture (2021)
- Comprehensive medical, dental, optical and insurance benefits
- Flexi working hours arrangements
- Staff Line & Device Subsidy
- Smart Casual Attire
- Child Parental Care Leave
- Convenient location with access to public transport (Imbi Monorail / Bukit Bintang MRT)
- Special employee discounts for selected F&B Brands
Day-to-Day Activities
Account Ownership & Relationship Management
Contract Compliance & Commercial Support
Partner Onboarding & Launch
Revenue & Growth Management
Issue Resolution & Support Oversight
Performance Monitoring & Reporting
About You
Education & Qualifications
Experience
Skills
Additional Attributes
What’s Next?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
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