General Manager, Technology

The General Manager, Technology – will lead and drive the country-level business strategy for the Technology business unit. This role is accountable for achieving technical sales targets, delivering sustainable growth, managing P&L responsibilities, and building a high-performing, customer-centric team.

A commercially astute, people-centric leader who combines strategic thinking with operational rigor. You are passionate about building businesses, developing people, and delivering value to clients. You thrive in a dynamic, multicultural environment and are ready to lead the next phase of growth for our Technology business in Malaysia

Strategic & Commercial Leadership

• Formulate and execute business strategies to meet sales and profitability targets across Philippines.
• Oversee development and implementation of long- and short-term sales and service plans.
• Manage pricing strategies, discount structures, and contract negotiations to optimize margins and competitiveness.
• Lead customer base expansion and penetration into new market segments.
• Full accountability for country-level P&L, including Net Sales, GM1, EBIT, and headcount.
• Oversee and manage operating budgets, resource allocation, and cost control to ensure financial efficiency.
• Track and report performance against KPIs; identify and act on process improvement opportunities.
• Develop and maintain long-term strategic relationships with key clients and partners.
• Proactively monitor market trends, customer needs, and competitive activities to inform strategic adjustments.
• Oversee after-sales service delivery and customer satisfaction metrics via KPI tracking systems.

Leadership & People Development

DKSH is a publicly listed company headquartered in Switzerland, operating in 36 markets across Asia Pacific, Europe, and North America, and employing over 29,000 specialists.

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