Senior Director, Global Business Services (GBS) Centre.

Overview

Senior Director, Global Business Services (GBS) Centre. This is an executive leadership role within a well-established IT services brand. The role focuses on delivering captive shared services to the Singtel Group with a customer-centric, high-quality, and scalable service experience.

Notes : This description reflects responsibilities, qualifications, and terms as provided; non-essential boilerplate and site-specific notices have been minimized.

Responsibilities

• Service Delivery Leadership : Provide strategic and operational leadership for the delivery of captive shared services to the Singtel Group, ensuring a customer-centric, high-quality, and scalable service experience, including the following functions :
• Finance Operations : Manage end-to-end finance processes including Accounts Payable, Billing, Credit Management, Sales Commission, and General Accounting (Record-to-Report), ensuring accuracy, timeliness and compliance.
• Procurement Services : Deliver operational procurement support and vendor management, driving efficiency and adherence to procurement governance.
• Legal Contract Services : Provide contract lifecycle support including contract drafting, reviewing, and administrative support.
• HR Payroll Services : Manage payroll processing, statutory filings and compliance across supported entities, working closely with Group HR.
• IT Support Services : Oversee end-user support, IT service desk operations and coordination with Group IT for basic infrastructure and access management services.
• Lead the daily operations of the KL GBS Centre, ensuring business continuity, operational excellence, and adherence to defined SLAs, KPIs, and compliance requirements.
• Drive continuous improvement, automation, and standardization of processes.
• Ensure cost optimization and resource efficiency across all service lines.
• Leverage data and analytics to monitor performance, identify trends, and proactively resolve service delivery issues.

Stakeholder Engagement

Strategic Enablement

Other Duties

Skills for Success

What’s On Offer

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

Application Details

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to . Your interest will be treated with strict confidentiality.

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