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Head of Technology & Systems

Head of Technology & Systems

EMAX Beauté International Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
8 hari lalu
Penerangan pekerjaan

Overview

Head of Technology & Systems at EMAX Beauté International Sdn Bhd — a senior management role reporting to the CEO, with a mandate to transform technology from a support function into a strategic growth driver. This role architects and leads the next stage of the company’s digital backbone, enabling business expansion, omni-channel integration, AI adoption, and future SaaS opportunities.

Key Responsibilities

Technology Strategy & Roadmap

  • Design and own the 3-year technology roadmap aligned with business priorities (retail & e-commerce).
  • Drive projects that enable omni-channel integration, scalability across new markets, AI adoption, and potential SaaS productization.
  • Translate CEO’s vision into structured execution plans.

Systems & Integration Leadership

  • Oversee all critical platforms : in-house POSM / CRM / WMS / Commission / Appointment systems, as well as external SaaS (Shopify, respond.io, HR / payroll, accounting, marketing tools, collaboration tools).
  • Ensure integration, security, and reliability across all systems.
  • Establish RACI and ownership for each system and process.

    • Project & Team Orchestration

  • Lead and mentor the internal IT team (Project Managers, Data Manager, Architecture Manager, QA Testers) and manage external developers / agencies.
  • Implement project governance : milestones, reporting, accountability, and performance.
  • Build future capabilities (Systems Integration Lead, in-house Dev squad, Data / BI).

    • Data & Intelligence

  • Work with the Data Manager to develop real-time dashboards, AI forecasting, and BI tools that improve decision-making across the business.
  • Champion a data-driven culture within the organization.

    • Business Partnership

  • Act as the bridge between business and technology — ensuring tech projects are aligned with operational, financial, and customer experience goals.
  • Partner with Operations, Finance, Marketing, HR, and Retail teams to design scalable solutions.

    • Key Outcomes (12–18 months)

  • Fully integrated core systems (POS, CRM, WMS, HR / payroll, Finance).
  • Clear ownership and governance framework for all IT systems.
  • 3-year tech roadmap delivered and in execution.
  • Business dashboards live, with AI-driven insights embedded.
  • Foundation laid for SaaS productization of in-house system.

    • Candidate Profile

    Experience :

  • 8–12+ years in IT / technology leadership (Head of IT, Systems Architect, IT Director, or equivalent).
  • Proven track record in system integration, ERP / CRM / WMS, and leading cross-functional tech projects.
  • Exposure to omni-channel retail / e-commerce environments is a strong plus.
  • Familiar with AI, automation, and SaaS product design.

    • Skills & Competencies :

  • Strategic thinker with ability to translate business goals into technology roadmaps.
  • Strong understanding of enterprise architecture, system design, and integration.
  • Hands-on project governance skills (PMP / Agile / Scrum background is a plus).
  • Data literacy : able to champion BI / AI use cases.
  • People leadership : proven ability to lead hybrid teams (in-house + vendors).

    • Character :

  • Fast, structured, human.
  • Flexible, collaborative, with ability to challenge constructively.
  • Growth-minded, hands-on when needed, but strategic by default.

    • Why Join Us

  • Be part of a high-growth group spanning retail, beauty, wellness, and e-commerce.
  • Lead mission-critical transformation projects with direct CEO exposure.
  • Opportunity to grow into future CTO role with regional / global scope.

    • Job Details

  • Seniority level : Executive
  • Employment type : Full-time
  • Job function : Information Technology
  • Industries : Wellness and Fitness Services

    • #J-18808-Ljbffr

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