Quality Assurance Specialist

Overview

This job is for a Quality Assurance Specialist at Marsh McLennan in Kuala Lumpur. You might like this job because you\'ll ensure high service quality, improve processes, and work in a collaborative, hybrid team that values professional development.

We are seeking a talented individual to join our Business and Client Services (BCS) team at Marsh & McLennan Asia Business Services (MMABS) . This role will be based in our Pavilion Damansara Corporate Towers, Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective team\'s arrangement.

Quality Assurance Specialist

Business and Client Services (BCS)

At Marsh McLennan BCS, our newly established Internal Controls and Centralized Quality Assurance teams work hand-in-hand to drive operational excellence and elevate service quality. The Internal Controls team focuses on developing global capabilities that streamline processes and boost efficiency, enabling us to better serve our clients and carriers. Meanwhile, the Centralized Quality Assurance team ensures rigorous quality reviews across all Asia onshore BCS Operations, proactively reducing errors and omissions to uphold the highest standards of accuracy and reliability. Together, these teams play a critical role in strengthening our operational foundation and delivering exceptional client outcomes.

What you will do

• Conduct Monthly Quality Assurance Reviews : Perform thorough monthly reviews of files and processes across all Asia onshore BCS Operations teams, covering all value streams such as Client Onboarding, Placement and Policy Services, and Fiduciary Operations.
• Ensure Compliance with SOP and Regulations : Verify that all team activities and documentation comply with the Standard Operating Procedures (SOP), market standards, and relevant regulatory requirements to maintain high-quality service delivery.
• Review and Update Standard Operating Procedures : Regularly assess and update SOPs to reflect current business practices and regulatory changes, ensuring continuous alignment and relevance.
• Identify and Analyze Errors and Omissions (E&Os) : Detect potential errors and omissions caused by negligence within BCS Ops teams, analyze their root causes, and assess their impact on business operations.
• Recommend and Implement Corrective Actions : Develop and propose corrective measures, including process improvements and training programs, to address identified gaps and prevent recurrence of errors.
• Collaborate with Stakeholders for Continuous Improvement : Work closely with the Asia Head of Internal Control and other relevant stakeholders to enhance quality assurance processes and ensure consistent compliance across all BCS value streams.

What you need to have

What makes you stand out

Why join our team

Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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