CUSTOMER SERVICE - FULL TIME

This job is about helping customers full-time in Malaysia through calls, emails, and live chats. You might like this job because it offers a chance to solve problems and build relationships, all while using your English and Bahasa Malaysia skills!

We’re looking to hire a dedicated individual to join us in a permanent Customer Support role based in Malaysia . In this role, you’ll be helping customers through email, phone, and live chat, so strong communication skills in both English and Bahasa Malaysia are important.

We’re looking for someone who’s not only a great communicator but also thinks on their feet and enjoys solving problems. If you’re professional, reliable, and passionate about delivering great customer service, we’d love to hear from you.

Job Responsibilities :

• Manage incoming phone calls, emails and live chat.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal / customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Job Requirements

Candidate must possess at least SPM / STPM / "A" Level / Pre-U, Professional Certificate, Diploma / Advanced / Higher / Graduate Diploma in Business Studies / Administration / Management, Economics, Finance / Accountancy / Banking, Secretarial, or equivalent.

Skills

Critical Thinking

Teamwork

Communication

Client Services

Computer Literacy

Detail Oriented

Company Benefits

Medical GP

We offer our employees access to a medical General Practitioner, providing them with quality healthcare when they need it most.

Corporate & Appealing

We value transparency – your performance is guided by clear Key Performance Indicators (KPIs) to help you stay on track and grow with us.

Hybrid - Working Flexibility

We offer flexible work from home schedules . This allows them to better manage their personal and professional commitments.

Medical Insurance

Our medical insurance plan is designed to provide our employees with comprehensive medical coverage.

We are made up of a variety of human beings, with a whole lot of experiences and different backgrounds. We are creative, we are logical, we are powerful, yet humble.If you would like to know more, please visit us at :

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