Customer Service Supervisor

This is a full-time on-site role for a Customer Service Supervisor, located in Kelang. The Customer Service Supervisor will be responsible for overseeing daily operations of customer support teams, ensuring customer satisfaction, managing customer service processes, and handling escalated customer service issues. The supervisor will also develop and implement effective customer service procedures, oversee customer service representatives, and monitor their performance.

Company Description

We suggest you enter details here.

Role Description

This is a full-time on-site role for a Customer Service Supervisor, located in Kelang. The Customer Service Supervisor will be responsible for overseeing daily operations of customer support teams, ensuring customer satisfaction, managing customer service processes, and handling escalated customer service issues. The supervisor will also develop and implement effective customer service procedures, oversee customer service representatives, and monitor their performance.

Qualifications

• Supervisory skills and experience in Customer Service Management
• Proficiency in managing Customer Support teams and ensuring Customer Satisfaction
• Strong Customer Service skills
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work well in a team and lead by example
• Relevant experience in related positions is a plus
• Bachelor's degree in Business Administration, Management, or related field is preferred

Seniority level : Mid-Senior level

Employment type : Full-time

#J-18808-Ljbffr