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Customer Service Manager
BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanDegree in Business Administration or related field. 7-10 years of customer service experience, with at least 3 years in a leadership role. Industry experience in FMCG or similar manufacturing environments preferred. Strong leadership presence and ability to manage stress in high-pressure situations. Customer-centric mindset with excellent communication and problem-solving skills. Proactive, assertive, and capable of driving change across teams. Opportunity to lead a core function in a well-established industrial business. Collaborative work environment with cross-functional exposure. Platform to drive service excellence and operational improvements. Stable organization with long-term career growth potential.
Responsibilities
- Oversee customer service operations including contract clearance, order execution, and communication.
- Lead and coach a high-performing customer service team to ensure timely and accurate order fulfillment.
- Build strong relationships with key customers and internal teams, including sales and planning.
- Push for proactive service delivery, drive solutions, not just accommodate issues.
- Resolve customer complaints and delivery issues through root cause analysis and corrective actions.
- Coordinate with production, logistics, and quality teams to align on order commitments and delivery timelines.
- Identify and implement process improvements using data and KPIs.
- Ensure clear communication and alignment with the sales team and other internal stakeholders.
Qualifications
What’s on Offer
This is an exciting opportunity for a Customer Service Manager to make a meaningful impact in the FMCG industry. If you're based in Klang Valley area and looking to advance your career, we encourage you to apply today!
Contact Brandon Hein
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Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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