Senior Operation Manager (Sales)

Industry : Business Process Outsourcing (BPO)

We are looking for a results-oriented Senior Operations Manager to lead a high-impact inside sales program for a global tech client. This role is ideal for someone who thrives in fast-paced environments, excels at managing remote and hybrid sales teams, and is passionate about driving conversion through strategic enablement.

• Oversee day-to-day operations of a large-scale inside sales team focused on SMB and mid-market outreach.
• Drive performance across lead qualification, pipeline generation, and deal closure metrics.
• Collaborate with client stakeholders to align sales goals, forecast volumes, and implement growth strategies.
• Monitor CRM hygiene, funnel velocity, and agent productivity to ensure consistent performance.
• Lead, coach, and develop Team Leaders and Sales Agents across multilingual markets.
• Partner with QA, Training, and WFM teams to ensure operational excellence and readiness.
• Analyze sales data to identify trends, gaps, and opportunities for improvement.
• 8+ years in BPO or sales operations, with 3+ years in a leadership role managing inside sales teams.
• Strong understanding of SaaS or tech sales cycles, preferably in APAC or global markets.
• Experience with CRM platforms and sales enablement tools.
• Excellent communication and stakeholder management skills.
• Fluent in English; additional language skills are a plus.
• Bachelor’s degree in Business, Marketing, or related field.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Human Resources Services

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