7 November 2025 Walk-In Interview Customer Service Executive (Shift Hour)

7 November 2025 Walk‑in Interview : Customer Service Executive (Shift Hour)

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Walk‑in Interview - Customer Service Executive (Contact Centre)

Date : Friday, 7 November 2025

Time : 9 : 00‑11 : 30 & 2 : 00‑4 : 00

Location : 4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT station)

Bring along : Updated Resume, copy of NRIC, Highest Educational Certificate & 3 months payslip (for experienced)

Job Description

Services - To attend inbound calls, enquiries over various consumer financial products and services. To handle calls professionally, provide accurate and timely information, and offer effective solutions to customers’ queries. To provide personalized customer service, maintain professionalism and proper phone etiquette.

Quality Assurance - Achieve first call resolution where possible, follow up on unresolved issues, perform after‑call duties and quality assurance with zero defect, consolidate and provide customer feedback to business partners for improvements.

Alternative Channels & Cross‑Selling - Introduce and create customer awareness on self‑service / automated banking channels, cross‑sell bank products and services when appropriate.

Compliance - Ensure adherence to Group Policy, standards, local laws and regulations and bank procedures.

Job Requirements

• Degree holders – related experience preferred; fresh graduates welcomed. Diploma holders – minimum 1 year experience in contact centre and / or consumer financial services.
• Customer‑centric with strong service mindset.
• Committed team player, willing to step into a leadership role.
• Independent, resourceful, thrives under pressure.
• Meticulous, well organized and able to solve problems.
• Able to multitask and manage time effectively.
• Willing to work shift rotations (24 / 7) including public holidays.

Application Questions

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