Specialist, Sales Support (English Speaker)

Concentrix Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

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Job Title :

Specialist, Sales Support (English Speaker)

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Specialist, Sales Support (English Speaker) to join our team. Today. We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world’s greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer. The future team member that will love this job will demonstrate the value and benefits of our services by supporting our sales teams. Reporting to a sales support manager, you will research sales contracts, make price quotations, and maintain process integrity for a variety of administrative tasks. Along the way you will have access to excellent training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

Responsibilities

• Follow established processes approved by the client and service motion leads
• Maintain quality in delivery as per the expectations of each process or motion
• Prepare weekly, monthly, and quarterly reports on service requests from CSAM and clients, highlighting trends, consumption hygiene, and performance metrics
• Ensure the integrity of client information maintained in the database systems
• Updating and managing Excel spreadsheets
• Dealing with external and internal queries in a professional, client oriented manner
• Performs QA self-check and peers-check
• Growing skill and subject matter expertise to successfully perform quality assurance and begin to identify areas for improvement
• Seeks counsel and guidance from more senior Sales Support staff and management, as needed
• Prioritizes tasks to meet deadlines, paying attention to details
• Able to handle medium to high priority escalation items, while escalating most complex items to management for review and consideration
• Effectively maintain and improve Knowledge Base Tool
• Effectively identify and call out operational risks to management for review and consideration
• Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
• Other duties, as assigned

You Are / Have

Privacy and Information security

Our Benefits And Perks

Accommodation and Diversity

We have always been and will always be committed to the principle that everyone at Concentrix, regardless of who they are, where they hail from, the color of their skin, who they worship, or who they love, has equal opportunity, with policies and values which codify this, across all the countries where we are based. All qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin or disability.

Other Information

If this sounds like an interesting opportunity, hit apply!

Only shortlisted candidates will be contacted.

Location : MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements : English (Required)

Time Type : Full time

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