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Technician (Mobile & Laptop Repair)

Technician (Mobile & Laptop Repair)

Machines Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Technician (Mobile & Laptop Repair) role at Machines Sdn Bhd

Responsibilities

  • Diagnose and resolve customer’s iOS / MAC hardware and software issue.
  • Provide technical support and troubleshooting assistance to customers.
  • Strictly abide by Service Excellence Values and Policies set by the company.
  • Coordinate with Apple Authorities for service issues and claim processes.
  • Build good rapport for the company by handling customer’s enquiry and requests carefully and competently.
  • Maintain good condition of tools and equipment used for service purposes and keep working environment neat and clean.
  • Make sure all documentation, reports and data input to RM & Others system are completed on a daily basis.
  • Assist other team members promptly when required.

Job Requirements

  • Minimum SPM qualification with experience in sales & service.
  • Able to speak English and Bahasa Malaysia.
  • Great communication and interpersonal skills.
  • Team player, also able to work independently with minimum supervision.
  • Proficient in computer hardware / software troubleshooting; experience with iOS / MAC is an added advantage.
  • Good working attitude and working ethics.
  • Must be able to work in rotation shifts, including public holidays.
  • Tech-savvy, sufficient knowledge on Apple products.
  • MAC / iOS Tech Certification is an added advantage.

    • Job Benefits

  • Training Provided
  • Insurance Coverage
  • Medical Claims
  • Staff Purchase

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Other

    • Industries

  • Retail

    • #J-18808-Ljbffr

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