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Technician (Mobile & Laptop Repair)
Machines Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionMinimum SPM qualification with experience in sales & service. Able to speak English and Bahasa Malaysia. Great communication and interpersonal skills. Team player, also able to work independently with minimum supervision. Proficient in computer hardware / software troubleshooting; experience with iOS / MAC is an added advantage. Good working attitude and working ethics. Must be able to work in rotation shifts, including public holidays. Tech-savvy, sufficient knowledge on Apple products. MAC / iOS Tech Certification is an added advantage. Training Provided Insurance Coverage Medical Claims Staff Purchase Entry level Full-time Other Retail
Overview
Technician (Mobile & Laptop Repair) role at Machines Sdn Bhd
Responsibilities
- Diagnose and resolve customer’s iOS / MAC hardware and software issue.
- Provide technical support and troubleshooting assistance to customers.
- Strictly abide by Service Excellence Values and Policies set by the company.
- Coordinate with Apple Authorities for service issues and claim processes.
- Build good rapport for the company by handling customer’s enquiry and requests carefully and competently.
- Maintain good condition of tools and equipment used for service purposes and keep working environment neat and clean.
- Make sure all documentation, reports and data input to RM & Others system are completed on a daily basis.
- Assist other team members promptly when required.
Job Requirements
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Technician • Kuala Lumpur, Kuala Lumpur, Malaysia
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