Engineer V, IT User Supp

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is currently seeking an experienced and talented Engineer V, IT User Supp to join our team!

Key Responsibilities

Job Summary

We are seeking a skilled and motivated IT Service Desk Technician to join our team. The ideal candidate will have a strong foundation in technical knowledge, troubleshooting, and problem-solving, combined with excellent customer service skills. The IT Service Desk Technician will be responsible for providing technical support to end-users, managing tickets, and ensuring the smooth operation of IT systems and services.

Technical Support

• Provide first-line technical support to end-users for hardware, software, and networking issues.
• Identify, diagnose, and resolve common technical problems following standard troubleshooting procedures.
• Utilize help desk software and ticketing systems to manage and track support requests.
• Basic knowledge of scripting (PowerShell).
• Mentorship & Development : Provide coaching, training, and performance feedback to team members to foster growth and maintain high standards.
• Workload Management : Assign tasks, manage priorities, and ensure balanced workload distribution across the team.
• Familiarity with InTune mobile device management (MDM).
• Handling complex technical issues independently.
• Root cause analysis and solution implementation.
• Reporting & Metrics : Track and report on support metrics, ticket resolution times, and team performance to management.

Setup and Configuration

User Account Management

Networking and System Support

Security Awareness

Project Participation

Qualifications

Basic Technical Knowledge

Troubleshooting and Problem-Solving

Tools and Software

Additional Skills

Experience

Education

Work Environment

Physical Demands and Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Location

This position is designated as onsite support within the United States

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

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