E-Commerce Executive

The E-commerce Executive is responsible for driving the performance and smooth operation of the company’s online channels. This role is the primary liaison between internal teams and external eCommerce service providers / enablers (including order fulfillment partners). The E-commerce Executive plans campaigns, briefs and coordinates with the service provider, oversees fulfillment and stock, monitors sales performance, and ensures commercial and brand objectives are delivered.

Responsibilities

• Plan monthly, seasonal and promotional campaigns aligned with business objectives; create clear campaign briefs; coordinate with internal Marketing for assets; monitor campaign performance and optimize mid-campaign; act as the main point of contact for external eCommerce enablers; track deliverables and SLAs; ensure accurate listing execution; oversee third‑party fulfillment operations; monitor fulfillment KPIs.
• Liaise proactively with Marketing, Accounts / Finance, Logistics / Warehouse and other internal stakeholders to align on promotions, pricing, invoicing, stock transfers, and delivery arrangements; communicate campaign timelines, stock needs and post‑campaign reconciliations.
• Ensure product listings are accurate and brand‑consistent (titles, descriptions, images, attributes, storefront layout); review and approve listing copy and imagery; maintain consistency across marketplaces and the webstore.
• Monitor stock levels across all channels and marketplaces; identify fast‑moving SKUs and potential stockouts; perform stock level analysis and demand forecasting; coordinate replenishment and stock updates with warehouse, logistics and the service provider.
• Track daily, weekly and monthly sales, traffic and conversion metrics; prepare regular performance reports with insights and actionable recommendations; identify opportunities and issues affecting sales; lead corrective actions; maintain organized documentation; propose process improvements to increase efficiency and boost conversions.

Key KPIs

Requirements

Nice to Have

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