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E-Commerce Customer Service Executive Admin

E-Commerce Customer Service Executive Admin

System Consultancy Services Sdn BhdPetaling Jaya, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Overview

E-Commerce Customer Service Executive Admin at System Consultancy Services Sdn Bhd. This role involves supporting shoppers via e-commerce platforms, maintaining customer relationships, and helping customers complete their buyer journey with speed and professionalism.

Job Responsibilities

  • Covers all aspects of related e-commerce customer service scope.
  • Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence.
  • Answer product and service questions, and suggest information about other products and services to attract potential customers.
  • Assist with placement of orders, refunds, or exchanges.
  • Handle customer concerns, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
  • Communicate our company policies to customers clearly and concisely.

Qualifications

  • Diploma or equivalent.
  • Demonstrates initiative with the ability to multi-task and be detail-oriented in a fast-paced environment.
  • Quick learner with the ability to absorb extensive information on product offerings and communications / advertising programs.
  • Maintains a positive, empathetic, and professional attitude toward customers at all times.
  • Excellent interpersonal communication skills, both verbal and written.
  • Motivated, energetic, driven work ethic and ability to use positive language.
  • Must be able to work on AFTERNOON & WEEKENDS shift rotation.
  • Fresh graduates are welcome to apply.

    • Benefits

  • Exposure to e-commerce market.
  • Allowance.
  • On-the-job training.
  • Career growth.

    • Job Details

  • Seniority level : Entry level
  • Employment type : Full-time
  • Job function : Customer Service
  • Industries : IT Services and IT Consulting

    • Location : Petaling Jaya, Selangor, Malaysia (updates on notifications for new Customer Service Executive roles in the area).

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