Account Management Executive

Get to Know the Team :

GrabFood is the fastest growing startup within Grab and is growing rapidly towards becoming the region's #1 provider of food delivery services, conquering a trillion dollar market in the most exciting region in the world.

Get to Know the Role :

Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability / revenue. You will maintain existing relationships with merchants to drive growth for GrabFood. You will lead elements of business identification, partnerships, account management, and execution strategy.

You will report to the Commercial Manager - Ipoh & NEC and working onsite.

The Critical Tasks You Will Perform

• You will manage a portfolio of key accounts with a focus on building lasting relationships and increasing profitability / revenue.
• You will liaise with merchants for merchant-funded promo programs, merchant commission schemes, new products / features.
• You will identify bottlenecks and potential issues related to merchant operations and the content management process, and provide solutions to these issues.
• You will evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
• You will analyze data and develop plans to increase revenues / profitability for your portfolio and make decisions that build operational performance for your accounts.
• You will drive growth of key accounts, measured by deliveries and GMV.
• You will work across functions to tailor merchant-specific needs (e.g., customized reporting, marketing support, integrations) and deliver business improvement projects to create value for both merchants and GrabFood.
• You will drive operational excellence by working with the merchants and operations teams.