Cloud System Engineer (5PM-2AM supporting EMEA market) (ID : 685752)
PERSOLKuala Lumpur, Kuala Lumpur, Malaysia8 hari lalu
Penerangan pekerjaan1-3 years of experience in cloud support, systems engineering, or DevOps Hands-on with AWS / Azure (Certification is a big plus) Proficient in scripting (PowerShell / Python / Bash) for automation Ability to analyze and understand customer file formats (XML, JSON) for troubleshooting purposes Basic knowledge of Linux / Windows servers, networking (TCP / IP, VPN, Firewalls) Experience with SQL / NoSQL databases (Oracle, MySQL, PostgreSQL, MongoDB) Strong analytical & problem-solving skills Familiarity with containerization (Docker, Kubernetes) Understanding of CI / CD pipelines (Jenkins, GitHub Actions) Self‑motivated – Can work independently with minimal supervision Adaptable – Comfortable in a fast‑paced, evolving cloud environment Customer‑focused – Strong commitment to SLA adherence & user satisfaction Team player – Collaborates well with global IT / DevOps teams
The Cloud Systems Engineer will be responsible for managing, monitoring, and optimizing cloud-based systems while providing L2 / L3 technical support for enterprise cloud services. The ideal candidate will have hands-on experience in cloud infrastructure, scripting, and troubleshooting, ensuring high availability and performance for customers.
KEY RESPONSIBILITIES
- Provide back-end cloud support for customer-facing teams, ensuring SLA compliance
- Monitor cloud services (AWS / Azure) for performance, security, and cost optimization
- Troubleshoot and resolve escalated cloud infrastructure issues (VM, networking, storage, DB)
- Analyze and troubleshoot customer file issues (XML, JSON formats) when required for investigations
- Maintain internal knowledge base (Confluence, KB articles) for incident resolution
- Develop and maintain automation scripts (PowerShell, Python, Bash) for cloud operations
- Knowledge in CI / CD pipeline improvements (Docker, Kubernetes, Terraform - This is a plus)
- Identify and implement cost-saving measures in cloud resource usage
- Work with DevOps, Security, and IT teams to ensure Cloud best practices
- Document processes and ensure compliance with IT security policies (ISO 27001, SOC 2)
- Participate in on-call rotation with on-call allowances
REQUIRED EXPERIENCE
NICE‑TO‑HAVE
PERSONALITY & WORK ETHIC
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System Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia
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